Service Desk Agent I

Service Desk Agent I page is loaded## Service Desk Agent Ilocations: Mexico - Field: Aguascalientes, AGS: Baja California Norte, BCN: Merida, YUC: Puebla, PUEtime type: Full timeposted on: Posted Todayjob requisition id: R24792Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!We are looking for a **IT Service Desk Agent I** who will join our team. The role of the IT Service Desk Agent I plays a crucial role in providing frontline technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed. They are responsible for incident management, logging and prioritizing incidents, and tracking their resolution to ensure minimal disruption to business operations. Additionally, they utiliz...