Service Desk Agent

Appealing Points:

• Lead a high-performing service desk team Manage and mentor service desk executives to deliver prompt, professional support across multiple channels while maintaining high customer satisfaction.


• Drive SLA compliance and operational excellence Oversee ticket prioritization, SOP implementation, and ITIL-based processes to ensure efficient operations and consistent service quality.


• Opportunity to develop people and IT capabilities Play a key role in coaching team members, leading user training...