Service Desk Agent

Job description:
Service Desk Agent (Entry Level | Fresh Graduates, Non-IT Graduates & Diploma Holders Welcome)About the Role
We are looking for enthusiastic entry-level candidates to join our IT Service Desk team. This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.
You don't need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.
What You'll Do
Act as the first point of contact for users needing technical assistance
Provide basic IT support via phone, email, chat, and ticketing systems.
Help users with common issues such as login problems, software access, and device setup
Record and track support requests accurately in the system
Follow troubleshooting guides and standard procedures (training provided)
Escalate more complex issues to senior su...