Service Desk Agent

Job description:
Role Overview:
Provide first-level IT support as the initial point of contact for users. Open to fresh graduates, non-IT graduates, diploma holders, and candidates with L1 experience.
Key Responsibilities:
Handle IT support via phone, email, chat, and ticketing tools
Perform basic troubleshooting (hardware, software, access issues)
Log and update incidents; escalate to L2 when required
Follow standard support procedures and meet SLAs
Requirements:
Fresh graduates to experienced L1 candidates welcome
Basic computer and application knowledge
Good communication and customer service skills
Willing to work 24/7 rotating shifts (monthly rotation)
Korean proficiency required (read, speak, write)
TOEPIK certification preferred
Work Setup:
24/7 rotating shifts. Hybrid setup may be available after 6 months or project stabilization.