Service Desk Agent L1

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.






Grade: B1


SUB-B1-001 - L1 Support


Position Summary & Key Areas of Responsibility
+ Works directly with customers to resolves recurring or standard problems
+ Works directly with NCR V and 3 rd party Vendor technicians to resolve HW or SW problems
+ Reviews incident history to determine recurring faults
+ P rovide s technical support and assistance to clients and businesses regar...