Service Desk Agent L1

About NCR VOYIX



NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.



























Title: Service Desk Agent L1



Location: Belgrade, SRB







Position Summary & Key Areas of Responsibility

+ Works directly with customers to resolves recurring or standard problems

+ Works directly with NCR and 3 rd party Vendor technicians to resolve HW or SW problems

+ Provides daily and weekly incident tracking sheets to report on performance

+ Revi...