Service Desk Agent L1- Italian Speaker

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.






Position: Service Desk Agent L1- Italian Speaker

Location: Belgrade, SRB


Position Summary & Key Areas of Responsibility


+ Works directly with customers to resolves recurring or standard problems

+ Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems

+ Provides daily and weekly incident tracking sheets to report on performance

+ Reviews incident history to determine recurring faults

+ Provides technical support and assistance to clients and businesses re...