Service Desk Agent

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This posting is used to facilitate Contingent Worker Hiring Process

Overview:

• Supports the service delivery of the information and technology (IT) services and working with teams within Group Technology together with establishing relationships with staffs within the bank, other entities within the group and external parties/vendors, to provide services with a high degree of commitment and timeliness in meeting established performance standards and user satisfaction.

• The incumbent shall ensure that staffs/users benefit from his/her expertise through the services, advices and recommendation.

• The Service Desk Analyst primary responsibility is to manage IT Incidents and IT Service Requests on an end-to-end basis, being the frontline of Information Technology.

• The incumbent must at all times be helpful, court...