Service Desk Agent

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, including gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Swiss Re offers modern work models and attractive workplaces that allow all employees to adapt to changing work preferences and life phases. Our Mexico location is looking to build and grow a workforce to support our customers 24/7.

Our Service Desk provides support to internal and external customers for all operational services (e.g., IT, HR, Logistics, Legal, Communications, Sourcing, and Corporate Real Estate services) at first contact through phone, email, chat, and self‑service portal tickets.

Our main focus is to resolve customer inquiries, encourage and educate in self-help processes or transfer the ticket to the dedicated support team using defined handling procedures and knowledg...