Service Desk Agent

At TCS Querétaro, we are hiring Bilingual Service Desk Agent

Work Location:

• Pie de la Cuesta, Jardines de la Hacienda, or Campo Militar
• You must be available to work at any of these locations (location cannot be chosen).

Initial contact will be made via email.

Requirements:

• Availability to work on-site in Querétaro
• Minimum 80% spoken English
• Availability to work rotating shifts
• Minimum education: High school diploma (proof required)

Main Responsibilities:

• Provide Level 1 technical support (no prior experience required; training will be provided)
• Assist international customers
• Documentation and reporting
• Ticket handling
• Customer support via phone, chat, and email

We Offer:

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