Service Desk Agent

We are ActionLabs.
ActionLabs delivers end-to-end Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, and Enterprise Solution Services. We are proud to be the leading Authorized Service Partner (ASP) of globally recognized brands.
With over a decade of industry experience, strong partnerships with trusted technology providers, nationwide coverage, and a team of highly competent professionals, we are committed to delivering Managed Services Anytime, Anywhere. Our mission is to help businesses excel in their industries through enhanced operational efficiency and seamless internal and external support.
What your days might look like:
Create and manage service tickets from customer requests, inquiries, and incident reports received via email, phone, walk-in, or service portal.
Provide initial technical guidance and support to customers for common requests and inquiries.
Deliver resolutions through proper informatio...