Service Desk Agent

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description

Service Desk Agent

Associate I - IT Asset Management

The Opportunity

• The Service Desk Agent will act as a point of contact to customers reporting issues, requesting information, access, or other services delivering customer service through multiple channels such as Phone, Chat and Email.
• Responsible for developing a deep understanding of client systems and business practices
• Ensure that the service achieves or exceeds its service level targets related to the tickets logged
• Resolution and progression of IT related requests and incidents.

This position description identifies the responsibi...