Service Desk Agent

At TCS Querétaro, we are hiring Bilingual Service Desk Agent
Work Location:
- Pie de la Cuesta, Jardines de la Hacienda, or Campo Militar
- You must be available to work at any of these locations (location cannot be chosen).
Initial contact will be made via email.
Requirements:
- Availability to work on-site in Querétaro
- Minimum 80% spoken English
- Availability to work rotating shifts
- Minimum education: High school diploma (proof required)
Main Responsibilities:
- Provide Level 1 technical support (no prior experience required; training will be provided)
- Assist international customers
- Documentation and reporting
- Ticket handling
- Customer support via phone, chat, and email
We Offer:
- Direct permanent contract
- 100% payroll salary
Benefits:
- 12 vacation days in the first year (increasing according to the law)
- 25% vacation bonus
- 30 days Christmas bonus (aguinaldo)
- Major Medi...