Service Desk & Deskside Engineer

<ul> <li><b>Experience:</b> Minimum of 5 years of experience in Service Desk operations, providing support to end-users in a corporate environment.</li> <li><b>Communication Skills:</b> Excellent communication and conversation skills in English</li> <li><b>ITSM Knowledge:</b> Good understanding of Incident, Service Request, Change, and Problem Management processes, with the ability to effectively manage Service Desk activities.</li> <li><b>Incident Management:</b> Proficient in logging, triaging, and resolving incidents, service requests, and problems in ITSM tools, ensuring adherence to SLAs.</li> <li><b>Ticket Management:</b> Skillful in tracking and monitoring tickets, assigning them to relevant teams, and ensuring timely resolution within SLAs.</li> <li><b>Documentation:</b> Strong documentation skills to maintain technical docu...