Service Desk Analyst at Fujitsu

Elevate your technical skills as a Service Desk Analyst with Fujitsu, supporting School Districts. Analyze and resolve issues while collaborating with clients and teams on a flexible schedule.
Fujitsu seeks a Service Desk Analyst with 3-4 years in a service desk environment and 1+ year of Level 2 support experience. This role involves acting as the main technical resource for provincial L1 staff, managing tickets, and ensuring customer satisfaction within operational Service Level Agreements. You will also document processes and use network analysis tools to troubleshoot.
Key Responsibilities:
• Act as the primary contact for Level 1 support
• Troubleshoot, diagnose, and resolve service issues
• Document problems and resolutions for future reference
• Maintain confidentiality for School Districts' information
• Work with Agile feature teams on problem resolution
Requirements:
• 3-4 years in a service desk environment
• 1+ years Level 2 service desk support...