Service Desk Analyst - Auckland

About the role

Auckland Location
PR/Citizens only
Level 1 Service Desk skills

This role provides primary Service Desk support that includes:

Incident Management

• Incident detection and recording
• Classification of all incidents and 1st / 2nd level support
• 1st / 2nd level investigation and diagnosis
• 1st / 2nd level Resolution and Recovery
• Incident Management - ownership, monitoring, tracking and communication as per Fujitsu Incident Management Procedure
• Incident closure

Responsibilities and Accountabilities

• Provide End Users with a high level of Customer Service throughout all communications such as initial contact
• Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
• Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incid...