Service Desk Analyst - Auckland

Fujitsu

Full-time Auckland, Auckland Information and Record Clerks

Posted:

June 01, 2026

Location:

Auckland, Auckland, New Zealand

Job Description

About the role
﻿Auckland Location
Hybrid work arrangement
﻿Level 1 Service Desk skills

This role provides primary Service Desk support that includes:

Incident Management:

Incident detection and recording
Classification of all incidents and 1st / 2nd level support
1st / 2nd level investigation and diagnosis
1st / 2nd level Resolution and Recovery
Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
Incident closure

Responsibilities and Accountabilities

Key responsibilities will include but not be limited to the following:

Provide End Users with a high level of Customer Service throughout all communications such as initial contact

Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

Prov...
                

Apply for this Job

Submit your application for the Service Desk Analyst - Auckland position at Fujitsu.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Auckland, New Zealand

Posted: June 01, 2026

Deadline: July 11, 2026