Service Desk Analyst

At Nezda Global, we don't just find talent — we build the workforce that powers global success. As one of Southeast Asia's leading workforce solutions providers, Nezda partners with over 200 global enterprises to help them scale efficiently, reduce costs, and stay competitive in rapidly evolving markets. With operations across Southeast Asia and expanding global reach, we deliver agile, end-to-end solutions tailored to complex business needs. With 400+ expert recruiters, advanced AI-powered recruitment technology, and an extensive talent network, Nezda Global is the strategic partner trusted to deliver exceptional workforce solutions—fast, compliant, and cost-effective.
Key Responsibilities
Serve as the initial contact for IT support via phone, email, chat, or ticketing system
Log, track, and manage incidents and service requests accurately
Diagnose and resolve issues related to hardware, software, network connectivity, and applications
Provide clear guidance and step-by...