Service desk analyst

About Cloud Fulcrum:
Cloud Fulcrum is an innovative Salesforce Dev Ops transformation company, dedicated to providing top-notch Salesforce solutions and services. We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.
Position: Service Desk Analyst II
Job Description: The successful Service Desk Analyst is expected to possess a strong grasp and proven capability in resolving issues across various technologies. This includes proficiency with hardware (Apple/Windows), mobile devices, networks, and operating systems, as well as common internet and Saa S applications (browsers, Slack, Google Workspace, Office, Okta).. The ideal candidate will also have great attention to detail and will be comfortable working independently in a fast-paced environment.
Required Skills:
- 3+ years supporting internal or external customers in a Global IT Service Desk environment.
- 3+ years' experi...