Service Desk Analyst

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We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. At Infios, our Tier 1 Service Desk Analysts are the first point of contact, providing exceptional support for our global customers using our Supply Chain Software products.

Strong English speaking and writing communication skills are required.

What a Day In The Life Looks Like

• Provide frontline support via phone and ticketing systems to resolve software‑related issues.
• Gather key details to assess and triage cases to the appropriate internal teams.
• Maintain accurate, detailed documentation within the ticketing system.
• Ensure timely responses and resolutions in line with defined SLAs.
• Collaborate with internal teams, vendors, and partners to drive case resolution.