Service Desk Analyst Cape Town

Duties & Responsibilities

A solutions-driven Service Desk Analyst with the ability to analyse, interpret and assimilate information is sought by a dynamic Independent Asset Management Firm to join its Support Hub team. You will help provide a high level of personable onsite and remote technical service to the entire firm working closely with the various IT teams and external vendors to ensure a stable, efficient, and positive user experience for end users. This will include 1st, 2nd, and 3rd Line technical support, resolving incidents within OLA and SLA timeframes while executing queries and scripts in SQL and adding or removing users to a distribution list on Active Directory and basic troubleshooting.

DUTIES:

• Provide first, second- and third-line technical support to multiple teams across different locations, specializing in application software and hardware troubleshooting.
• Support regional and global workforce both on-site a...