Service Desk Analyst

Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment. Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.

Minimum Qualifications:

• Matric Grade 12 (Compulsory)
• Own reliable transport and driver’s license
• Tertiary IT qualification
• ITIL Foundation

Operational Technical Support

• Logging all relevant incident/service request details, allocating categorization and prioritization levels.
• Providing first-line investigation and diagnosis
• Resolving incidents/service requests when first contacted whenever possible
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Keeping users informed of progress
• Closing all resolved incidents, requests and other calls
• Conducting customer/user sat...