Service Desk Analyst

We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues.

Preferred: Immediate Joiners

Key Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Escalate unresolved issues to the next level of support.
• Log all incidents and requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
• Provide support for common software and applications (e.g., Microsoft 365, Zoom, VPN, etc.).
• Assist with onboarding/offboarding activities including account provisioning and hardware setup.
• Follow standard procedures and document resolutions in the know...