Service Desk Analyst

Service Desk Analyst

Location: Auckland/ Wellington/ Christchurch

Contract: 12+ Months and Extendable

Total Experience: 3-5 years

Relevant Experience: 3-5 years

Mandatory Skills

Service Desk experience handling voice calls, Basic Networking, O365, Windows support

Key Responsibilities

• Provide technical support to customer employees, partners, and vendors across supported business services.
• Operate at Level 1.5 / Level 2 support capability, managing incidents and service requests in accordance with defined support processes and service levels.
• Deliver support across multiple channels, including phone, email, chat, and alerts.
• Diagnose and resolve issues independently, and engage in technical discussions with enterprise customers, stakeholders, and resolver groups where required.
• Work collaboratively with internal stakeholders, specialist teams, and external vendors fo...