Service Desk Analyst

**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our government customer in Clarksburg, WV. The shift is Monday to Friday, days.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team.

**Essential Functions, Responsibilities & Duties may include, but are not limited to:**

+ Providing answers to general IT-related questions.
+ Managing the customer’s ticketing queue.
+ Tier 1-2 troubleshooting.
+ Solving issues such as password resets, RSA tokens, or PKI certifications.
+ Notifying users of service disruptions.<...