Service Desk Analyst Czech Speaker (Budapest, Hungary)

We are seeking a dedicated and proactive Service Desk Analyst fluent in Czech and English to join our international support team based in Budapest. This is a compelling opportunity to advance your IT support career while experiencing one of Europes most vibrant and dynamic cities.

What you will do

• Serve as the first point of contact for users experiencing technical issues - handling requests via phone, email, or chat.
• Diagnose software and hardware problems, troubleshoot issues, and work proactively to identify root causes.
• Log incidents, track service requests, escalate complex issues when needed, and update resolution records.
• Assist with onboarding new users, setting up accounts, and configuring systems to ensure smooth IT operations.
• Collaborate with other IT teams to improve support workflows and contribute to the internal knowledge base.

Who you are

• Flue...