Service Desk Analyst for Fujitsu

Elevate your technical support career with Fujitsu as a Service Desk Analyst. This role focuses on resolving technical issues for School Districts and providing support to clients via various channels.
In this position, you will serve as the primary contact for Level 1 support. With 3-4 years in a service desk environment and excellent communication skills, you will troubleshoot issues effectively, ensuring compliance with Service Level Agreements. Collaborating with Agile feature teams, you will document resolutions and maintain confidentiality while managing customer expectations.
Key Responsibilities:
• Analyze and resolve technical problems for School Districts
• Act as a technical resource for provincial L1 staff
• Manage tickets and meet operational Service Level Agreements
• Create and update standard operating procedures
• Document incidents using Service Desk tools
Requirements:
• 3-4 years service desk experience
• 1+ years Level 2 support in MPL...