Service Desk Analyst for School Districts

Join Fujitsu as a Service Desk Analyst and tackle technical challenges for School Districts. Provide top-notch Level 1 support and enhance client relationships through effective communication.
In this pivotal role, you will serve as a technical resource for provincial Level 1 staff while managing incidents across various platforms. You will work within established Service Level Agreements, document solutions for future reference, and assist Agile teams in resolving technical issues effectively. Your expertise will contribute to optimal network performance and customer satisfaction.
Key Responsibilities:
• Provide technical support for school districts’ service needs
• Manage customer expectations and ticket resolutions
• Document problems and solutions using Service Desk tools
• Create and update standard operating procedures and FAQs
• Leverage network analysis tools to troubleshoot issues
Requirements:
• 3-4 years of service desk experience
• 1+ years in...