Service Desk Analyst for School Districts

Become the frontline support for School Districts as a Service Desk Analyst. You'll analyze technical issues, resolve incidents, and maintain customer satisfaction while managing tickets during your shifts.
This role requires 3-4 years of service desk experience and 1+ year in Level 2 support within an MPLS network. You will communicate with clients effectively, troubleshoot problems, and maintain operational Service Level Agreements. Working with Agile teams, you'll document resolutions using tools like HEAT and contribute to Knowledge Base Articles.
Key Responsibilities:
• Analyze technical problems for School Districts
• Manage tickets and customer expectations thoroughly
• Serve as the primary contact for Level 1 support
• Document problems and resolutions for future reference
• Create and update standard operating procedures
Requirements:
• 3-4 years in service desk roles
• 1+ years in Level 2 service desk support
• Effective communication with cli...