Service Desk Analyst for School Districts

Fujitsu seeks a skilled Service Desk Analyst to troubleshoot technical issues for School Districts. This role involves managing customer expectations and technical incidents through various support channels.
As a Service Desk Analyst, you will be the primary point of contact for Level 1 support within a service desk environment. With 3-4 years of experience, you'll utilize network analysis tools and maintain operational Service Level Agreements while interacting with school district clients. Your analytical skills will be key in documenting problems and ensuring effective resolutions.
Key Responsibilities:
• Provide L1 support, diagnosing issues via phone and email
• Manage service tickets and client expectations
• Ensure adherence to operational Service Level Agreements
• Document solutions using HEAT and update knowledge bases
• Collaborate with Agile teams to solve network problems
Requirements:
• 3-4 years in service desk environment
• 1+ years Level 2...