Service Desk Analyst – German Speaking

Getronics

Full-time Budapest, Budapest Information and Record Clerks

Posted:

February 22, 2026

Location:

Budapest, Budapest, Hungary

Job Description

Role Purpose:
To offer 1st level IT support to contracted customers
To help end-users by acting as a SPOC in resolving and/or addressing their IT issues and queries
To provide support through email, chat, ITSM tool or phone
To support our customers in the respective contracted languages
To maintain and/or improve customer satisfaction by providing consistent support in relation to the issues presented
To use and help improving the processes and procedures made available via the Knowledge Base documentation and other work rules or instructions and to efficiently search, identify and use valid solutions from any available sources
To constantly monitor and escalate the issues, in accordance with the company processes, to ensure a high degree of customer satisfaction
Main responsibilities of the role:
Deal with software and connection-related issues
Deal with common IT (software/hardware...
                

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Job Overview

Job Type: Full-time

Location: Budapest, Hungary

Posted: February 22, 2026

Deadline: April 03, 2026