Service Desk Analyst – German Speaking

Getronics
Full-time Budapest, Budapest Information and Record Clerks
Posted:
February 22, 2026
Location:
Budapest, Budapest, Hungary

Job Description

Role Purpose:

  • To offer 1st level IT support to contracted customers
  • To help end-users by acting as a SPOC in resolving and/or addressing their IT issues and queries
  • To provide support through email, chat, ITSM tool or phone
  • To support our customers in the respective contracted languages
  • To maintain and/or improve customer satisfaction by providing consistent support in relation to the issues presented
  • To use and help improving the processes and procedures made available via the Knowledge Base documentation and other work rules or instructions and to efficiently search, identify and use valid solutions from any available sources
  • To constantly monitor and escalate the issues, in accordance with the company processes, to ensure a high degree of customer satisfaction
  • Main responsibilities of the role:

  • Deal with software and connection-related issues
  • Deal with common IT (software/hardware...
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    Job Overview

    Job Type: Full-time
    Location: Budapest, Hungary
    Posted: February 22, 2026
    Deadline: April 03, 2026