Service Desk Analyst

Summary:
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
Responsibilities:
 Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.
 Provide remote software installation and support.
 Troubleshoot and resolve post-deployment issues across multiple platforms,
including Windows, MacOS, and mobile devices. Install, maintain, and troubleshoot printers.
 Provide break/fix support as needed.
 Oversee the disposal, redeployment, and reclamation of hardware assets.
 Ensure all incoming equipment is properly tagged and entered the asset management system.
 Maintain an accurate inventory of hardware and provide weekly reports on physical counts and outflows of equipment.
 Coord...