Service Desk Analyst

Role: Service Desk Analyst (Korean/Thai Speaker)
Employer: Global IT Services and Consulting company
Working Mode: On Site
Working Hours: flexible with 24/7 hours shift.
Language Requirement: Mandarin/Korean/Japanese/Thai Speaker
Job Type: Permanent
Job Location: Bukit Jalil, Kuala Lumpur, Malaysia
Experience: 2+ years of experience in a call center or IT service desk environment.
Applicants: Open to local citizens - Mandarin/Korean/Japanese/Thai Speaker
JOB DESCRIPTION
· Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
· Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
· Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
· Guide users through step-by-step resolution processes with clarity and professionalism.
· Escalate complex or unresolved issues to relevant second-level support teams in a ti...