Service Desk Analyst

Job Position - Service Desk Analyst
Company- RiDiK Pte Ltd
Experience - 2+ Years
Location - KL , Malaysia
Job Description -
Fluent in Mandarin and English (written and spoken)
Voice and non-voice customer support
End-user and VIP IT support
Multichannel support (phone, email, chat, ticketing systems)
Incident Management and Service Request Management
Technical troubleshooting and issue resolution
Customer experience and service excellence
About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insig...