Service Desk Analyst L2

Job Role: Service Desk Analyst L2

Location: Aberdeen, UK

Job Type: FTE

Job Description -

• Graduate with Minimum 3+ years of experience in service Desk
• Excellent communication and conversation skills in English with a Versant Score of 70
• Good Knowledge of Incident, Change and Problem Management
• Manage Service Desk activities, including:
• Owning overall responsibility for Incident and Service Request process handling on the Service Desk
• Liaise with the Service Manager
• Help with the development and issuance of Service Desk Operational Reports
• Driving automation ...