Service Desk Analyst - Level 1

Confidential

Contract Toronto, Ontario Computer Occupations

Posted:

May 28, 2026

Location:

Toronto, Ontario, Canada

Job Description

  Service Desk Analyst I 
 Division: Corporate
 Work Status: Full-Time
 Location: Toronto (Downtown)
  About the Role: 
 Reporting to the Manager, Service Desk, you will be responsible for the following:
  Responsibilities: 
 Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk
 Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system
 Work with Service Desk team and other technology groups to ensure requests are handled in a timely manner by assigning and escalating tickets to the appropriate service queues if a resolution cannot be reached at first level
 Assist with moves, desk side support or other technology related projects where required
 24/7 work required (on-call rotation)
  About You 
  What We Need From You:
            

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Job Overview

Job Type: Contract

Location: Toronto, Canada

Posted: May 28, 2026

Deadline: July 07, 2026