Service Desk Analyst

Position- End User Support Engineer (Japanese Speaker)

Location-
Kuala Lumpur, Malaysia

Work Mode-
Hybrid

Shift Timings -
Normal

Language-
English and Japanese

Key Responsibilities-

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root cause analysis and escalate software bugs or product enhancements as needed.
• Contribute to labs, simulations, and product beta testing initiatives.
• Provide best-in-class support via phone, email, and online forums, maintaining hig...