Job Description
Work Location : Mandaluyong City - 100% Onsite
Monday - Friday, 8am-5pm (initial) while onboarding, then 24/7 after
Under Staff Augmentation Employment
Contract Duration : 3 Months (Possible of Extension)
Experience Range : 2 Years
JOB DETAILS :
Will act as the first point of contact for customer end-users for all issues, inquiries, and requests. They will provide first-level support, as necessary, and escalate to the SMEs (Subject Matter Experts) and/or the Level 3 (ex. system administrators) teams, as needed. The support will own and monitor the tickets from creation, escalating as necessary, until the user has confirmed its resolution
Role and Responsibilities:
- Will oversee the entire ticket lifecycle, from creation to resolution.
- Will be the first response for all service management and standard applications, support tickets through all channels: phone, emails, chat, walk-ins, and tickets created through the s...
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