Service Desk Analyst

Qualifications

• College graduate with a minimum of 2 years of working experience as a help desk agent, customer service representative, or Network and Datadog background

• With knowledge and work experience on the following operating systems and applications, and preferably with certifications, Windows operating system, Mcintosh Operating system, Microsoft 0365 and Outlook Exchange, ServiceNow Service Management

• Preferably with excellent written and oral English communication skills, B2 level, or any similar English Proficiency Level

• With good interpersonal and telephone skills and experience in handling demanding situations with end-users over the telephone

• Preferably ITIL trained/Certified

Job Description

Service Desk Analyst

Will act as the first point of contact for customer end-users for all issues, inquiries, and requests. They will provide first-level support, as n...