Service desk analyst- Mandarin speaker

Summary

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Responsibilities:

· Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.

· Provide remote software installation and support.

· Troubleshoot and resolve post-deployment issues across multiple platforms, including Windows, MacOS, and mobile devices.

· Install, maintain, and troubleshoot printers. Provide break/fix support as needed.

· Oversee the disposal, redeployment, and reclamation of hardware assets.

· Ensure all incoming equipment is properly tagged and entered into the asset management system.

· Maintain an accurate inventory of hardware, and provide weekly reports on physical count...