Service Desk Analyst

InTouch CX

Full-time Maynila, Metro Manila Other-General

Posted:

March 03, 2026

Location:

Maynila, Metro Manila, Philippines

Job Description

About the Job 
The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). 
As Service Desk Analyst, You Will… 
Provide Tier II contact and incident resolution to customers with hardware, software, and application problems 
Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure 
Utilize remote tools and techniques to troubleshoot and resolve problems efficiently 
Provide excellent customer service while assisting end-users with technical inquiries and issues 
Communicate effectively with both technical and non-technical users to gather...
                

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Job Overview

Job Type: Full-time

Location: Maynila, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026