Service Desk Analyst

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

Job Description

Provide timely and effective first and second level advice and support to clients by:

• Monitoring, receiving and responding to service desk requests.
• Logging, categorizing and prioritizing requests and incidents.
• Investigating and troubleshooting basic level faults.
• Escalating faults to other technical teams as appropriate.
• Aiming to meet and exceed required SLAs.
• Work efficiently and effectively when following agreed Servi...