Service Desk Analyst

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.

• Escalates complex problems to other resolver teams or vendors.

• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

• Supports in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• Bachelors Degree or High School Diploma

• Minimum 2+ years' experience in area of responsibility

• Retail experience is a plus

Unisys is proud to be an equal opportunity employer that considers all qualified...