SERVICE DESK ANALYST - Portuguese

• IT Service Desk experience 1-3 yrs
• SOP based SAP L1 functional support
• Experience working with ServiceNow to log, track, close tickets
• Experience in resolving IT issues via phone/email/chat
• Excellent telephone etiquettes and customer service
• Excellent troubleshooting skills
• Understanding of infrastructure management processes and ITIL framework
• Good communication (written & oral), presentation skills, quick learner, self‑initiated, team player, open to work in shifts
• Flexible to work in a 24 x 7 Environment
• Excellent time management skills and ability to work under pressure
• Continuous commitment to professional development

Portuguese and English

• Provide 1st line technical support, answering support queries via phone, email, chat and web
• Maintain a high degree of customer service for ...