Service Desk Analyst

Responsibilities:

• Triage, record, and maintain incidents/requests information to aid current and future resolutions.
• Resolve incidents/fulfill requests at first contact.
• Own (single point of contact), escalate, and coordinate the activities required to resolve the incident or fulfill the request until closure.
• Control / manage further escalations as required.
• Conduct System Monitoring to ensure high availability of business critical/important systems.
• Process and fulfill new profile request and profile deletions or as per requested and stated in ITAMS.
• Monitor, detect, and manage incidents.
• Performs other duties as assigned.

Requirements:

• Graduate of any Engineering or any Computer Science related courses
• At least 1 year related experience.
• Knowledgeable in the ff:
• Windows Desktop environm...