Service Desk Analyst

Russian-Speaking Service Desk Analyst (Onsite)
LOCATION and SETUP:
Location: Eton Centris, Quezon City
Work Setup: Onsite
Summary
We are seeking a Russian-Speaking Service Desk Analyst to provide first-level technical support to end users. The role is fully onsite at Eton Centris and requires fluency in both Russian and English, strong troubleshooting skills, and a customer-focused mindset. The analyst will serve as the primary point of contact for IT-related concerns, ensuring timely and effective resolution of incidents and service requests.
The position is open to both local and foreign candidates with a valid Philippine working visa.
Responsibilities
Provide Level 1 IT support via phone, email, chat, and ticketing systems in Russian and English
Log, track, prioritize, and resolve incidents and service requests in line with SLA targets
Troubleshoot hardware, software, network, and application issues
Perform basic user account management (e.g., passwo...