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Service Desk Analyst - Remote in Mexico
The Dignify Solutions, LLC
Full-time
Mexico, Estado de México
Bases de datos, analítica y BI, Soporte técnico y administración
Posted:
February 27, 2026
Location:
Mexico, Estado de México, Mexico
Job Description
Responsibilities
- Strong Experience & background in Global Service Desk.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.
- Active Directory-O365 is Required.
- The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams.
- Toubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems.
- Experience with troubleshooting OSS and BSS tools
- Experience with working on ITSM tools
- Specific Knowledge of other required Computer Systems/Applications for different work environments.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Mexico, Mexico
Posted:
February 27, 2026
Deadline:
April 08, 2026