Service Desk Analyst

Contract position

JD:

• Provide support for Entra ID, Exchange Online, SharePoint Online, OneDrive for Business, Power Platform, and Intune
• Assist in re-registering Windows devices with Bunge as Entra hybrid joined
• Troubleshoot Outlook, Outlook Web Access (OWA), and mobile email issues.
• Resolve issues related to Mailbox access, Profile recreation, Autodiscover, Shared mailboxes, Mail flow and permissions
• Resolve sign‑in, password, and MFA issues related to Entra ID tenant changes, UPN changes, Conditional Access policies, MFA re‑registration
• Provide support for mobile device migration (iOS and Android), including troubleshooting issues related to un‑enrollment or enrollment with Intune
• Support Microsoft client reconfiguration issues related to Outlook, OneDrive, Teams, and Microsoft Office license activation
• Handle VIP and high priority issues promptly
• Provide on‑desk suppo...