Service Desk Analyst

Job Description:
We are looking for a proactive L1 Service Desk Engineer to provide first-level technical support and ensure smooth IT operations for end users. The ideal candidate should have strong communication skills, basic technical troubleshooting abilities, and a customer-first mindset.
Key Responsibilities
Provide first-level support for IT issues via phone, email, and ticketing tools.
Troubleshoot incidents related to hardware, software, network connectivity, printers, and user access.
Log, track, and resolve tickets within defined SLAs.
Perform password resets, account unlocks, and basic system configurations.
Escalate unresolved issues to L2/L3 teams with proper documentation.
Guide users through step-by-step technical solutions.
Maintain knowledge articles and follow standard operating procedures.
Ensure excellent customer experience and timely communication.
Required Skills & Experience
2-4 years of experience in IT Helpdesk / Technical ...