Service Desk Analyst

JOB DESCRIPTION:

We are looking for Service Desk Analyst with 2 to 5 years of experience.

Required Skills:

on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting

Job Responsibilities

• Answers and responds to inbound calls chatemail from end-users regarding issues
• Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
• Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Ensures to log and tracks incidents and requests from identification through resolution stages
• Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Updates general knowledge of ...